She drones on, and on, and on

November 29, 2009

I finished my opening greetings, which takes about five seconds, the caller then talked until the 6-minute 28-second mark.She repeated herself numerous times, veered off topic constantly.

I was two minutes into her monolog before I even had a hint about what service (TV, Phone, Internet) she was having a problem with.

Because she had stated at that she refused to troubleshoot it was easily taken care of and the whole call was wrapped up in less than five minutes….

S-M-I-T-H

November 29, 2009

Mikel: Can I have your name please?
Customer: Rummapella Smith
Mikel: Could you spell that please?
Customer: S-M-I-T-H
Mikel: *soul/death*..

It’s too complicated

November 29, 2009

Customer: I’d like to remove Fox Business News from my line up, please
Mikel: I see you just added that today, may I ask why you are removing that?
Customer: It is on channel 197, and that is too complicated to enter.
*jaw/drop*